<aside> ❗ We don't want to say goodbye to you just yet…

</aside>

But, we can definitely help you to cancel the service.

Here’s what you need to know if you want to cancel the service:

1. You can initiate the cancellation process either through our self-serve platform (website or application) or by contacting our customer support team.
2. On your cancellation date, you will receive an email from us.
   • If you are on a monthly plan, the email subject will be "PhoneBox Termination & Refund Method." Please follow the instructions in the email to provide your preferred refund method. The amount calculated based on your cancellation date will be refunded to you.
   • If you are on a prepaid plan, the email subject will be "Your account with PhoneBox is officially closed." Unfortunately, prepaid plans are non-refundable.

<aside> ❗ How to cancel the service through our self-serve

</aside>

1. Navigate to the PhoneBox website or launch the App.

2. Sign in to your account.

3. Locate and select the Plan menu.

   

4. Select the option to <Cancel My Services>

   

5. Click the button labeled <Cancel My Services>

1. Select the date on which you would like the cancellation to take effect, and specify the reason for the cancellation. Then, click <Confirm> to proceed.

   

2. Confirm the cancellation by selecting <Yes> on the confirmation pop-up window.

   

3. If you can see the <Upcoming Changes> section on the Home menu, the scheduled termination has been set up successfully.