<aside> ❗ We don't want to say goodbye to you just yet…

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But, we can definitely help you to cancel the service.

Here’s what you need to know if you want to cancel the service:

  1. You can initiate the cancellation process either through our self-serve platform (website or application) or by contacting our customer support team.
  2. On your cancellation date, you will receive an email from us.

<aside> ❗ How to cancel the service through our self-serve

</aside>

  1. Navigate to the PhoneBox website or launch the App.

  2. Sign in to your account.

  3. Locate and select the Plan menu.

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  4. Select the option to <Cancel My Services>

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  5. Click the button labeled <Cancel My Services>

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  1. Select the date on which you would like the cancellation to take effect, and specify the reason for the cancellation. Then, click <Confirm> to proceed.

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  2. Confirm the cancellation by selecting <Yes> on the confirmation pop-up window.

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  3. If you can see the <Upcoming Changes> section on the Home menu, the scheduled termination has been set up successfully.

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