✅If you can’t make a call or receive call, please follow the instructions below.

1. Please make sure that the SIM card is properly seated
2. Please restart the device by turning it off the device completely and back on again

✅It doesn’t work well even if you try to restart it. Please follow the instructions below to check if it is a SIM card problem or a device problem.

1. Put your current SIM card into another device
2. Put another SIM card into your device

• If the services work well on another device, your device might have a problem.
• Or if the services don't work on another device, that might mean the service line has a problem. Please contact our customer service team.

<aside> ➡️ If you can’t call a specific number

</aside>

Please check if you blocked that number.

Or check if you are blocked from them.

<aside> ➡️ International calling

</aside>

With the Telus plan, you can use unlimited international calls to 34 countries.

Up to 1000 minutes of International Calling

<aside> ➡️ If this guideline didn’t solve your problem

</aside>

After doing all of the above, please screenshot your problem and send it to our customer support email with the following information

1. The device you are using (eg Samsung Galaxy S20)
2. Your account information (name, phone number, email address)