✅If you can’t send the message or receive message, please follow the instruction below.

1. Please make sure that the SIM card is properly seated
2. Please restart the device by turning off the device completely off and back on again

✅It doesn’t work well even if you try to restart it, please follow the instruction below to check if it is a SIM card problem or a device problem.

1. Put your current SIM card into another device
2. Put another SIM card into your device

• If the services work well on another device, your device might have a problem.
• Or if the services don't work on another device, that might mean the service line has a problem. Please contact our customer service team.

<aside> ➡️ MMS

</aside>

Please click 🔻 if you would like to find more information

1. Check if the data is on
2. Check the MMS Settings

• Galaxy
• iPhone

<aside> ➡️ iPhone settings

</aside>

Please click 🔻 if you would like to find more information

• Airplane mode
• Focus
• Blocked Contact