You cannot use the same QR code to access our services once you've deleted the eSIM from your device.

Similarly, once it's registered to a device, you cannot register it to another device.

If you've removed your eSIM or wish to obtain a new eSIM for a different device, please contact our Customer Service.

A fee of $10 + tax will be charged to your account.

PhoneBox Customer Service Team

e-mail [email protected]
Kakaotalk PhoneBox (Plus Channel)
LINE @phoneboxcanada
Wechat phonebox canada
whatsapp 1-403-966-2412
Livechat gophonebox.com
Toll-free 1-855-886-0505

Vancouver store 658 Seymour St, Vancouver, BC V6B 3K4

Toronto store 1240 Bay St. #305, Toronto, ON M5R 2A7